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Privacy Policy

Introduction

Welcome to Dayshift.com.au (hereinafter referred to as “we”, “our”, “us”, or “Dayshift”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit and make purchases from our website, located at https://www.dayshift.com.au (the “Site”).

Information We Collect

Personal Information

When you visit our Site, register an account, or make a purchase, we may collect the following personal information:

  • Name
  • Email address
  • Billing and shipping addresses
  • Phone number
  • Payment information (credit card details, PayPal account, etc.)
  • Order history

Non-Personal Information

We also collect non-personal information through Google Analytics and Facebook Pixel, such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our Site
  • Time spent on each page
  • Referring site or source

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Our Site uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us recognise you and remember your preferences.

  • If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our Site.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

We share information with third parties who help us provide our orders and store services to you. For example, we accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please refer to the PayPal Privacy Policy for more details.

How We Use Your Information

Personal Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you regarding your orders and account
  • Provide customer support
  • Improve our products and services
  • Send you promotional emails and newsletters (you can opt-out at any time)

Non-Personal Information

Non-personal information is used to:

  • Analyse and improve our Site’s performance and user experience
  • Track and measure the effectiveness of our marketing campaigns
  • Customise our advertising efforts on platforms like Google and Facebook

How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information. These measures include:

  • Secure Socket Layer (SSL) technology to encrypt data during transmission
  • Regular security audits
  • Restricted access to personal information
  • Use of trusted third-party payment processors

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to any inaccurate or incomplete data
  • Request deletion of your personal information
  • Opt-out of receiving promotional communications

To exercise these rights, please contact us at [email protected].

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. We collect information about you during the checkout process on our store.

What We Collect and Store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Who on Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent
  • Customer information like your name, email address, and billing and shipping information

Our team members have access to this information to help fulfil orders, process refunds and support you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [email protected].

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and protection of your information as described herein.

Last Updated: 22 July 2022